Frequently Asked Questions (FAQs) – Metals & Beyond
1. What kind of products do you offer at Metals & Beyond?
We specialize in handcrafted brass and metal products, including pooja thalis, diyas, decorative trays, home décor pieces, and gifting sets that blend tradition with elegance.
2. Are your products made of pure brass?
Yes. All our brass items are carefully handcrafted from high-quality brass, designed to be durable, elegant, and long-lasting.
3. Do the products require special care?
Brass items may develop a natural patina over time. To maintain their shine, we recommend cleaning with a soft cloth and mild brass polish. Avoid harsh chemicals or abrasive scrubbing.
4. How can I place an order?
Simply browse our website, add your favorite items to the cart, and complete the checkout process with secure payment options.
5. Do you ship across India?
Yes, we provide delivery across India. Shipping charges and delivery timelines will be shown during checkout.
6. Do you offer international shipping?
Currently, we serve customers across India. For bulk or international orders, please contact our support team at info@metalsandbeyond.com.
7. What are the payment options available?
We accept secure online payments via credit/debit cards, net banking, UPI, and wallets. Cash on Delivery (COD) may be available on select orders.
8. Can I return or exchange a product?
Yes. If you receive a damaged or defective product, you can request a replacement or refund within 7 days of delivery. Please check our Return & Refund Policy for details.
9. How will I know my order is confirmed?
Once you place an order, you will receive a confirmation email/SMS with your order details and tracking information.
10. Do you provide gift wrapping?
Yes, many of our items come in elegant gift boxes, and additional gift-wrapping options are available at checkout.
11. How do I contact customer support?
You can reach us at info@metalsandbeyond.com or through our Contact Us page. Our team will be happy to assist you.